Oklahoma woman says Walgreens treated her ‘like this is an inconvenience’ over 30 missing pills, then agreed it owed her the medication

It took a few days for Walgreens to resolve a customer’s complaint after she found 30 pills missing from her prescription. Until then, the Edmond, Oklahoma, customer said she was repeatedly dismissed, and she recorded the standoff on TikTok. Roxy Barber’s video went on to draw hundreds of thousands of views.

In her first video, Barber summarized the situation in the caption. “Walgreens 2nd and Bryant… HELP!!! After 5 hours, 1 pharmacy tech, 1 pharmacist and 2 ‘managers’ (Later they told me they were only shift leads those were their words) Nobody can tell me anything,” she wrote. “They said they checked the cameras but I overheard the manager talking to another staff member saying she could not tell from the footage.”