Ofgem has called out a number of energy suppliers to take "immediate and urgent actions" after discovering a variety of weaknesses in the way customers are charged.
The energy regulator found that five suppliers - Ecotricity, Good Energy, Green Energy UK, Utilita Energy and TruEnergy - had moderate to severe weaknesses in their payment systems. This includes inadequate processes to an overall lack of a structured approach to setting customers' direct debits.
Energy suppliers have now been ordered by Ofgem to review the accounts of all customers whose direct debit was increased by 100 per cent or more between February and the end of April - this includes some 500,000 households. Furthermore, 17 large suppliers in the market were found to have minor issues in their systems.
