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The Guardian - UK
The Guardian - UK
Business
Jillian Ambrose Energy correspondent

Ofgem to crack down on energy suppliers that botch smart meter installations

Ofgem Martin Lewis
An energy smart meter in a home
Ofgem says households that request a smart meter should have one fitted within six weeks. Photograph: Andy Rain/EPA

The energy regulator for Great Britain plans to crack down on suppliers that bungle smart meter installations after millions of the devices have been left to go into “dumb” mode, where they stop automatically transmitting readings.

Ofgem said households that request a smart meter should have one fitted within six weeks, and if the installation failed they should automatically receive £40 compensation if it was not fixed within 90 days.

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