Ofgem tells energy firms to take urgent action to fix direct debit problems

Ofgem has identified ‘moderate to severe weaknesses’ in direct debit processes at a range of suppliers in Great Britain. Photograph: Jacob King/PA

The energy regulator for Great Britain has told a string of suppliers to take urgent action after finding “severe weaknesses” in handling customers’ direct debits.

Ofgem has scrutinised how energy companies handle direct debits, finding evidence that customers have been treated poorly.