Energy regulator Ofgem has found that 17 energy suppliers "need to do more" to support their vulnerable customers as they struggle with rising bills in the cost of living crisis.
The regulator reported "severe weaknesses" at five energy suppliers: Good Energy, Outfox, So Energy, Tru Energy and Utilita. They also found "moderate weaknesses" at E Gas and Electricity, Ecotricity, Green Energy UK, Octopus, and Shell, while their review found that seven others showed "minor weaknesses": British Gas, Bulb, EDF, E.ON, Ovo, Scottish Power and Utility Warehouse.
Ofgem’s director of Retail Neil Lawrence said: "From eligible customers who are missing out on free gas safety checks through to companies not identifying vulnerable customers to be offered obvious support on the Priority Services Register, this robust review has highlighted that suppliers need to do more to support consumers. We welcome the cooperation from suppliers and action taken so far, and, although we are seeing some very good practice in parts of the industry, we can see there is still much more to be done."
