O2 decided my phone order was fraud and shut my account

O2 left a customer with no phone for three weeks after it decided an order was fraudulent. Photograph: M4OS Photos/Alamy

I placed an order for a new phone with O2, with which I have had an account since 2003.

After the handset was dispatched, a text from O2 told me it was thought to be a fraudulent order, the package was recalled mid-transit and my account was locked.