A New York City restaurant chain has found a unique way to save on labour costs - replacing in-person staff with virtual greeters and cashiers. These Filipino hostesses on Zoom calls assist customers through screens. Despite the lack of in-person staff, they still expect customers to tip.
The restaurants, specialising in fried chicken and ramen, leverage the huge wage gap between New York City's £12.74 ($16) minimum wage and the Philippines' £2.99 ($3.75) hourly rate.
