Rechelle Balanzat, the CEO of a New York dry cleaning startup, Juliette Tech, is currently jumping through hoops to resolve a situation for her client. While a $15,000 vintage Christian Dior dress was in transit with a courier company she hired, it was allegedly ruined. Then, she shared that she was stuck in an insurance spiral by uploading her call with the insurance number the courier had allegedly given her. The Instagram and TikTok post got over 1.7 million views.
In the video, Balanzat began her call by telling the person on the other end that the company had damaged the dress. Immediately, the woman tells her, “Hold on one moment, please. Hold on. We have nothing to do with that. You would have to follow up with either (courier’s name) or the claims department itself.” When Balanzat asked how she could contact the department, the woman said, “I don’t know. Oh, we have nothing to do with anything. So I don’t know.”
