A Nottinghamshire care provider says it is "very concerned" by an inspection report which has ended up with its facility being placed into special measures. The Care Quality Commission has given an overall rating of 'inadequate' to Woodvale, based on Wollaton Vale, a housing scheme providing personal care to people living in their own flats and bungalows.
Inspectors visiting in April found that some residents felt as though they were annoying staff and that people were not always protected from the risk of abuse. Other incidents included plans not being updated for a person who was at risk of falls.
The facility, which is the responsibility of Metropolitan Thames Valley Housing (MTVH), has therefore been placed into special measures. This means that the service will be kept under review and inspectors will return within six months to check for improvements.
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Greg Rielly, CQC deputy director of operations in the midlands, said: "When we inspected Woodvale, it was concerning that the level of care had deteriorated significantly since we last inspected meaning people weren’t getting the appropriate level of care. However, we did also see some positive areas of care.
"The provider had a wellbeing coordinator who helped people to access healthcare services and arranged activities such as armchair exercises, community raffles and social events. We will continue to monitor the service closely to ensure significant improvements are made. If we are not assured people are receiving safe care, we will not hesitate to take enforcement action to ensure people are receiving the high standard of care they deserve."
A spokesperson for MTVH said: "We are very concerned by the CQC’s findings and know that the report will make troubling reading for residents and their families. The serious failings found by the CQC demand our urgent attention.
We accept the report's findings in full and have completed an immediate review of the service to ensure that there is no risk to resident safety. We have also swiftly established a comprehensive action plan to address all areas identified in the report.
This plan is already being implemented and we are reviewing and updating each resident’s care plan to ensure it reflects their needs. Initial meetings with Nottingham City Council, who commission this service to us, have been positive regarding the speed and quality of our changes.
We are continuing to work towards completion of the action plan. This will firmly embed improvements to our services which will bring Woodvale up to the high standards our residents rightly expect and ensure that the failings identified will not be repeated."
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