Northumbrian Water has been named among the six "worst performing" water firms by Ofwat, with the regulator saying it is "deeply concerned" by the findings of a new report.
Northumbrian Water, which supplies water to homes and businesses in the region from Berwick in Northumberland to Middlesbrough in Teesside, was found to be "lagging behind" on metrics including water quality and supply interruptions in the regulator's annual assessment of performance and financial resilience.
Ofwat's assessment found key areas where the water companies are "letting down their customers and the environment", with the regulator revealing earlier this week that firms are failing to invest as much as they initially promised to carry out work to reduce spills and improve sewage treatment. Northumbrian Water spent just 48% of its water enhancement allowance to improve its water network, according to Ofwat's report.
