‘No real sense of appeal’: Vinted sellers complain of unfair account ‘bans’

Using the Vinted app is simple enough – but some sellers claim it is not so easy to resolve problems that crop up with sales. Photograph: Shutterstock

After Catherine Warrilow sold a Zara necklace for £6 on Vinted, she packed it up and posted it off, just as she had done with many things before. Only this time the buyer claimed the parcel arrived empty.

Warrilow, 47, from Oxford, provided Vinted with photos and videos of the package, including date-stamped Ring doorbell footage of her leaving the house to post it. But she says the resale platform refunded the buyer and left her out of pocket.