No action taken against Victorian mental health services despite more than 12,000 complaints

Victoria’s mental health complaints commissioner received 12,470 complaints in seven years but issued no compliance notices. Photograph: NickyLloyd/Getty Images

After receiving more than 12,000 complaints about Victorian mental health services, the state’s regulator has not taken compliance action against a single mental healthcare provider in seven years.

This is despite the royal commission into the Victorian mental health sector last year finding systemic breaches of the law and human rights across the system.