A frail 95-year-old widow was reduced to tears after a holiday to her favourite city turned into 'absolute hell'. Great-grandmother Joan Alderson encountered massive problems from the moment she arrived at the airport with her son Robert for the ill-fated trip to Florence, in Italy.
Teacher Robert arranged the holiday as a final trip away to the location she loved to visit with her late husband. But Robert described how the pair were stopped from boarding their initial KLM flight at Manchester on June 25 because it was 'overbooked', meaning they missed their first night of the trip.
After an overnight at a hotel near the airport, the pair eventually got away. However, on the return journey, they missed their connecting flight home at Paris because airport staff did not have the facilities to help 95-year-old Joan off the plane in time.
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