My purpose here is not to carp — much — about being mistreated by Lufthansa's customer service system. Why bother? My recent experience with the German airline was no worse than what I or anyone else is usually subjected to by big companies.
Yes, I had to call repeatedly just to get put on hold. When I finally made it to hold, I waited between 20 and 40 minutes each time — ensuring that when I was finally connected to a human being, I was in a low-level rage that I had to suppress if I hoped to achieve anything at all. It took a number of these calls to resolve my flight problems, and on two occasions, a representative finally picked up and then accidentally disconnected me, so I had to start over.
It's standard stuff. We've all been through it. And as I said, that's not my subject today.
