There are several changes in circumstances people receiving Personal Independence Payments (PIP) must tell the Department for Work and Pensions (DWP) about or risk losing their benefit entitlement and having regular payments paused or stopped. Changing your name, doctor or address do not need to be reported and will have no impact on your payments or your award.
However, leaving the country or planning to leave the country for a period of more than four weeks, even for just a holiday, may affect entitlement. Guidance in the 2023/24 edition of the PIP Handbook on GOV.UK states: “This change may affect the claimant’s entitlement to PIP. We will need to know the date the claimant is leaving the country, how long they are planning to be out of the country, which country they are going to and why they are going abroad.”
Reporting a change is simple, there is a dedicated PIP enquiry line to call on 0800 121 443, however, the latest call answering times from DWP indicate that the average time taken to connect a call with an advisor in May was over 40 minutes.
Minister for Disabled People, Tom Pursglove MP explained in a written response to Labour MP Jon Trickett on June 19 that PIP has experienced “unprecedented levels of new claims from customers in recent months and, as a result, we have seen increased call traffic”.
He continued: ‘We are currently in the process of recruiting additional resources into telephony, so that we can increase the number of calls answered and reduce current wait times.
“The average speed of answer for May was 40 minutes and 43 seconds - however, this may vary at different times of the day.”
However, he added that the average speed of answer figures relate to the enquiries line only and “does not impact customers being able to make new claims or raise a dispute”.
Average speed of answer from January to May 2023
- January - 25:14
- February - 34:50
- March - 40:22
- April - 43:59
- May - 40:43
How to report a change of circumstances to DWP
Contact the PIP enquiry line on 0800 121 4433 to report a change of circumstances - lines are open from 9am to 5pm, Monday to Friday.
Below is a quick guide to all the changes in circumstances and whether you need to contact the DWP about them.
Changes to daily living or mobility needs
You should tell DWP if, for example, you need more or less help or support or the condition will last for a longer or shorter time than you previously told DWP about.
This change may affect entitlement to PIP, the amount and the period of the PIP award.
Leaving the country or planning to leave the country for a period of more than four weeks - even if this is a holiday
This change may affect the claimant’s entitlement to PIP. The DWP needs to know the date the claimant is leaving the country, how long they are planning to be out of the country, which country they are going to and why they are going abroad.
Hospitals or similar institutions
DWP guidance states both components of PIP cease to be payable 28 days after the claimant is admitted to an NHS hospital.
Privately funded patients are unaffected by these rules and can continue to be paid either component of PIP.
If a claimant is in hospital or a similar institution at the date entitlement to PIP starts, PIP is not payable until they are discharged.
Care homes
The daily living component of PIP ceases to be payable after 28 days of residency in care home where the costs of the accommodation are met from public or local funds. The PIP mobility component can continue to be paid.
People who fully self-fund their placement are unaffected by these rules. If a claimant is in a care home at the date of entitlement, the PIP daily living component is not payable until they leave.
Linked spells in hospital and a care home
Spells in hospital are linked if the gap between them is no more than 28 days. The daily living component for spells in a care home is also linked if the gap between them is no more than 28 days.
There is no link for the mobility component because payment is not affected when in a care home.
Both components of PIP will stop being paid after a total of 28 days in hospital. The daily living component of PIP will stop being paid after a total of 28 days in a care home.
If a claimant moves between a hospital and care home, or the other way around, these periods will also link.
Imprisonment or claimant held in legal custody
This change may affect the amount of PIP that can be paid to the claimant.
The DWP needs to know the date the claimant was taken into prison or legal custody and the length of time they are expected to be there, if known.
Detained in legal custody
PIP ceases to be payable after 28 days where someone is being detained in legal custody. This applies whether the offence is civil or criminal and whether they have been convicted or are on remand.
Suspended payments of benefit are not refunded regardless of the outcome of proceedings against the individual. Two or more separate periods in legal custody link if they are within one year of each other.
Change of name
This change will not affect payment or eligibility for PIP, but it is important the DWP has the most up-to-date details for the claimant.
This change needs to be reported in writing - if the claimant phones to give these details, the DWP will ask for these details to be put in writing. The written notification must contain:
full details of their previous name
their new name
details of any changes made to the bank or building society account into which PIP is paid, such as the name of the account or the account number
their signature on the letter
Change of account PIP is paid into
The DWP needs full details of the of the name and address of the new bank or building society along with details of the new account including the name of the account, the account number and the sort code or roll number.
Change of person acting for the claimant
This refers to an appointee or someone with power of attorney for the claimant.
This change is important so that the DWP can make payments to the right person at the right time. They need the full name, address and contact details of the new person who is acting for the claimant.
If the person acting for the claimant has moved or has different contact details, the DWP just needs the new details.
Change of address
This change, providing it is not a hospital or nursing home will not affect eligibility or payment of PIP. It is important that the DWP hold the most up-to-date details for the claimant.
They need full details of the new address the claimant has moved to, including the postcode and the date that they moved.
Change of doctor or healthcare professional
This change will not affect payment or eligibility for PIP and is not mandatory once a decision on the PIP claim has been made.
However, if the change happens during the claiming stage it is essential that the DWP have the most up-to-date information. This will make sure the assessment provider has the right contact details to gather any further details they may require.
The DWP needs the full name, address and contact details of the new doctor or health care professional.
Full details about changes of circumstance if you are receiving PIP can be found in the online handbook here.
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