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AAP

New Trip.Biz Research Finds 53% of Business Travellers Book Outside Approved Channels Due to Lack of Content

TRIP APAC Singapore TMC Tripcom Group
  • Global study of corporate travel managers finds that invisible spend, fragmented content, and broken trust, not poor user experience, are the primary drivers of programme non-compliance
  • APAC identified as the most fragmented business travel market, with booking workarounds creating hidden costs, compliance challenges and fragmented travel data

SINGAPORE, June 15, 2026 /PRNewswire/ -- Nearly one-third of companies using a corporate online booking tool (OBT) report that 20% or more of travel spend is booked outside the approved platform, with 53% citing missing content as the main driver, reveals new research from Trip.Biz, the business travel brand of Trip.com Group.

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