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Fortune
Fortune
Christiaan Hetzner

New Starbucks CEO lays into overwhelming menus, inconsistent product, and long, hectic waits

Brian Niccol photographed at Chipotle's Cultivate Center in Irvine, CA on February 27, 2023. (Credit: Maggie Shannon for Fortune)

In his first week on the job, 50-year-old star CEO Brian Niccol pledged to restore Starbucks to its former glory when the ubiquitous coffee haunt served as a second living room for many of its patrons. 

The turnaround wizard who revived the fortunes of Chipotle during his more than six-year stint at the fast-casual Tex-Mex chain said the 39,000-plus Starbucks stores around the world needed to return to their roots, offering tailor-made, high-quality coffee that consumers can enjoy on the premises. 

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