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The Hindu

National

Tiki Rajwi

New regulations seek strengthened grievance redressal mechanisms for consumers in power sector

CAC KSEB Electricity

New regulations passed by the Kerala State Electricity Regulatory Commission (KSERC) may require the Kerala State Electricity Board (KSEB) to increase the number of Consumer Grievance Redressal Forums (CGRF) and include consumer representatives on the panels.

Consumers should not have to travel more than about 100 km to lodge their complaint/grievance with the CGRF, say the Kerala State Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2023, published by the commission.

At present, the KSEB, the main power distribution licensee in the State, operates only three regional CGRFs for the 14 districts.

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