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International Business Times UK
International Business Times UK
Technology
Bernadette B. Tixon

New Orleans Confirms AI Is Now Answering Certain 911 Calls Instead of Human Operators

Orleans Parish officials have confirmed AI agents now handle a portion of repeat emergency calls in New Orleans (Credit: rawpixel.com/Magnific)

New Orleans has confirmed that artificial intelligence is now answering some of its 911 calls. City officials say the technology has been handling repeat emergency traffic reports since 2023.

The admission comes after a post from the More Perfect Union account on X (formerly Twitter) highlighting the system drew more than 32,000 views and hundreds of shares this week. The attention has reignited public debate over AI's growing role in emergency response.

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