Supermarket giant Sainsbury's has contacted customers about a change to its Nectar Card offer - and shoppers are not happy.
Infuriated customers have accused the retailer of sending out a 'misleading' email, and they have taken to social media to hit out at the company. The outrage started when Sainsbury's, which has around 25 stores in the North East, including superstores in Durham, Team Valley and Sunderland, announced it would be running a new Big Points Swap offer. The offer works like so:
- Customers will be able to swap their Nectar points for enhanced money off vouchers which, for some customers, are potentially worth up to twice their usual monetary value when they shop with Sainsbury’s.
- Customers will need 2,000 points to be eligible and can redeem up a maximum of 10,000 points.
- Customers will see the different vouchers available to them within the app, based on their currents point value – so different customers will see different voucher values.
