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The Economic Times
The Economic Times

Nearly half of India’s online orders are still COD. Why cash on delivery isn’t fading in the UPI era

Cash on delivery (COD), once expected to fade as digital payments surged, continues to power a significant share of India’s e-commerce. Industry estimates suggest that close to half of all online orders in the country are still paid for at the doorstep, even as UPI transactions hit record highs. The persistence of COD points to a deeper issue, trust in online commerce has not grown at the same pace as digital payments.

Trust gap keeps COD relevant

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