NDIA boss apologises after staff used social media posts to challenge woman’s eligibility

CEO of the NDIA Martin Hoffman says he takes responsibility for his staff’s actions and it was not part of the agency’s process to use social media for decision-making. Photograph: Lukas Coch/AAP

The National Disability Insurance Agency boss, Martin Hoffman, has apologised after his staff used the social media posts of a woman applying for the scheme to challenge her eligibility.

Guardian Australia revealed on Friday that NDIA staff had created an “intelligence report” including examples of the woman’s Facebook and LinkedIn posts dating back as far as 2015.