Thousands of Nationwide building society customers have been hit by a major banking blunder.
They were sent new debit cards that didn't work. The issue affected people who were sent replacement debit cards for cards that are due to expire at the end of this month.
The replacement cards were posted on May 30 and May 31, meaning customers should have received them last week. You can normally start using a replacement bank card straight away - but Nationwide admitted that these cards weren't activated until this week. It means that customers who tried to use their new card last week found it didn't work.
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The issue was first reported by MoneySavingExpert. Now the cards are activated, you should be able to use them as normal. You could also continue to use your existing card until the end of June.
If your replacement card still isn’t working, you should be able to visit a Nationwide branch where they will manually activate it for you. You can find your nearest Nationwide here.
Nationwide separately told The Mirror that the problem affected a "single batch" of replacement cards. The error didn't affect new cards that were sent out in replacement for stolen cards.
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