Nationwide customers have been warned they may be left with red faces if they try to use their new debit cards in shops or online.
The building society has admitted that thousands of cards sent out to customers whose existing cards expire at the end of this month are not working. The rogue cards were posted Monday 30 and Tuesday 31 May, so customers will receive them either last week or at some point this week.
They're replacing old ones due to expire at the end of June – none of the cards sent were replacing lost or stolen ones. The new cards should have been able to be activated right away, but an issue has meant customers have been unable to use them. However, Nationwide has told Moneysavingexpert.com that the new cards should be able to be activated next week and has confirmed that it will be contacting affected customers.
