Nationwide Building Society will launch a new dedicated freephone hotline next month to help members struggling with the cost of living. The Society is encouraging its customers to get in touch as early as possible for support and aims to answer hotline calls within 10 minutes.
The Society is investing in a range of services to help its 16 million members through the continued rise in the cost of living. This includes giving colleagues bespoke training, offering financial health checks and providing education and support through trusted experts.
Assistance will be available in branches, on the new freephone helpline or video direct to members’ devices. The helpline is the latest intervention from the Society and follows its promise to not leave any town or city where it is based without a branch until at least 2024 - further initiatives will be launched in the coming months.
