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Wales Online
Wales Online
National
Ryan O'Neill

National Express apologises after passengers unable to book tickets by telephone or online for almost a day

National Express has fully restored its website after people were left unable to book bus journeys online or by phone since yesterday. The bus operator had been seeing issues since Tuesday which left many people unable to book or amend journeys either on its website or by phone.

Travellers first started reporting problems on Tuesday afternoon with people on social media saying the website was working but was not allowing people to buy tickets. Soon people were also reporting not being able to book trips on the National Express phone line.

National Express said it had finally resolved the technical issues at around 12pm on Wednesday, posting online to say customers were now able to book without issue and apologising for the inconvenience.

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