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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

My SumUp card reader has been blocked and I can’t afford new one

A white SumUp payment terminal held in someone’s hand
A small trader found it difficult to reach a human at SumUp and the website and chatbot unhelpful. Photograph: Jerome Aufort/Alamy

I am a craft potter selling mainly from specialist, often outdoor, markets with uncertain internet access.

My SumUp Solo card reader, used successfully at fewer than 10 markets and now out of warranty, is suddenly giving me a screen message “SumUp blocked”.

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