In all the talk of the five stages of grief, I don’t recall one of them being spending hours on hold to energy suppliers. Perhaps I misunderstood, though, and that’s entirely what they’re about. This call won’t take long (denial); aargh, are they ever going to answer? (anger); if I hang on for five minutes more, they’ll definitely pick up (bargaining); they are never, ever going to pick up (depression); and I live on hold now – this is my life (acceptance).
You hear the term “sadmin” bandied about, you understand there’s paperwork to do after somebody dies – but until it’s you who has to do it, you don’t realise how much, what it entails or how encompassing it is. My mum’s death has basically become my full-time job. The hours are terrible, the pay is worse and the promotion prospects sobering, to say the least.
