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The Independent UK
The Independent UK
Simon Calder

My flight cancellation revealed how complicated claiming compensation can be

Waiting game: Crowds at South Terminal, Gatwick airport - (Simon Calder)

You may know the feeling: in these QR-coded days, it is frustrating to find that the hieroglyphics on your boarding pass do not have the power to open the gate to the airport security checkpoint.

I had a boarding pass for the mid-morning Vueling flight from London Gatwick to Barcelona. While repeatedly trying to get the pass to activate the gate, I discovered that another passenger, Gill, was having the same problem with the same flight. There is always an officer standing to one side to help “problem” cases. It was left to him to explain politely that the flight had been cancelled and we had better return to the Vueling check-in area.

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