In January my car was written off after being struck by part of an excavator that came hurtling down the M80 motorway. I counted myself very lucky to have survived the impact, but have been battling ever since with my insurer, Churchill, to get a payout that will enable me to buy a like-for-like replacement.
From the moment it became clear that Churchill would have to cough up – the owner of the errant excavator bucket could not be found – things slowed to a crawl. Documents that were uploaded were “mislaid”.
