A mum has vowed never to holiday with TUI again after the travel giant refused to issue a refund despite her arriving at her holiday destination more than 16 hours late.
Stacey Young had booked a £2,000 all-inclusive holiday to Gran Canaria with her partner Steven and two young children. The family arrived at their destination almost 17 hours later after flight TOM1424 turned back towards Newcastle on May 4.
Stacey, 37, blames a "catalogue of errors" for the delay.
