A mum's long-awaited holiday turned out to be the trip from hell when she was forced to spend 10 days in the same tracksuit she flew in after her luggage was lost.
Melanie Marvell, 58, from North Shields, Tyne and Wear, had planned a trip to the US for Thanksgiving last November to visit friends she made when she worked in America. The sales assistant booked three connecting flights to get the long-haul journey to Rhode Island down to the bargain price of £550.
She started from Newcastle International Airport to Heathrow Airport with British Airways, then to Shannon Airport, Ireland, with Aer Lingus and finally to Boston Logan International Airport with British Airways again.