A mum has shared the letters sent to her by Pontins after she asked for a refund following a 'disgusting' stay.
Maxine Hannah said she arrived at the Pontins Prestatyn Sands Holiday Park with her husband Mark, 13-year-old son and one of her friends to be met with a room that 'stunk' and was unclean. She said there were iron burns on the floor, crumbs in the cupboards, on the floor and in the oven and there was seagull poo on the windows, the Liverpool Echo reports.
She asked Pontins for a full refund after complaining about the stay. But the holiday park company instead offered her a 30 per cent discount on a future stay, according to a letter.
