A mum-of-five said her family was unable to shower or eat properly for days after not receiving their Personal Independent Payment.
Sarah Brown, who lives with her partner Stephen and five children, was expecting the payment to be sent directly into her bank account on Wednesday morning (June 1). But she woke up to find it hadn't been paid, Lancs Live reports.
She said this left them unable to top up their gas and electricity meters over the weekend - which meant they could not have a shower for days. She said she wrapped her eight-month-old baby in clothes in their cot so they wouldn't get cold through the night.
READ MORE: Ex-escort sells everything she owns to look after mistreated cats
The rest of the family went to bed fully clothed in order to stay warm, she said. Sarah and Stephen even went without meals at times to make sure what little food they had in the house would feed their children.
Sarah, 33, has now shared her story in a bid to highlight the damaging effects not receiving PIP payments on time can have on families. After spending most of the day on the phone with the Department for Work and Pensions, the mum was told there had been a mix-up with her payment, meaning it had been recalled. And it would take five working days to fix the issue.
This meant that the family were left with no money over the four day bank holiday weekend. Sarah, from Workington in Cumbia, said: "I'm on Personal Independence Payments and I get paid four weekly and the payment was due on the third. They told me I'd be paid on the first because of the bank holiday so I would get it early.
"I looked in my bank to see if it had definitely gone in and it hadn't. I phoned the DWP, I phoned four times that day and they all said different things."
Sarah was eventually told the DWP had processed her payment over what she normally is allocated, so then recalled the cash. However, this meant it would take five days to fix leaving the family stuck.
Sarah wasn't even able to access the food bank for an emergency package because it was closed. She continued: "They said there was nothing they can do about it until they sort the payment. So I said you're going to see me stuck with five children and an eight-month-old baby with no gas, no electricity. That was my shopping money and my gas."
Sarah has now decided to take it to tribunal. When Sarah spoke to CumbriaLive on Sunday (June 5) she had been without gas and electricity since Tuesday.
Reluctantly, Sarah appealed on Facebook to see if anyone could help - something she said left her embarrassed. She said: "It's not my error, it's their error. We were so stuck. All the food banks were shut. We hadn't had a bath or shower since Tuesday.
"We put money on the meter but that went into debt on the gas. We had no food, we had bread and butter. We were finding things in the cupboard like tins to try and make something. I felt like I was begging.
"To put an appeal out on Facebook was quite embarrassing. All that wasn't my fault and on day four we managed to get a shower this morning all of us."
A DWP spokesperson said: "Due to a change in her circumstances, Ms Brown’s PIP payment amount has recently changed. In order to prevent an overpayment Ms Brown’s latest PIP payment was recalled. We apologise for any inconvenience caused. Ms Brown has now been paid her PIP award in full and her monthly Universal Credit payment was unaffected."
