A mum has recalled how she was almost left in tears by how an Aldi employee treated her autistic son. Natalie Evans, a mum from Wrexham, in North Wales, heaped praise on the Aldi employee, who works at a store in the town.
We know this isn't a Manchester story, but it'll put a smile on your face, and when we saw it, we couldn't resist sharing it. Wrexham is only an hour's drive from Manchester, and after seeing how wonderful Paula is, people would be forgiven for wanting to take the journey to experience her incredible customer service.
Mum Natalie shared her story on the Wrexham Town Matters Facebook group, where it's been liked and shared thousands of times. Writing in the group, she said: "Absolutely lovely lady who works on the tills in Aldi Plas Coch. My son is non verbal autistic and is fascinated with the till. She took the time to engage with him and let him scan the shopping. He signed thank you to her and she did it back and he waved. What could have been overwhelming for him was made more “relaxing” for him (if this makes sense). Things like this make shopping with autism/needs that bit easier. Fantastic customer service."
