A mum faces losing £1,000 because her son's passport is still being processed, despite applying for the renewal 12 weeks ago.
Jenny Craig, who lives in London and works in communications, is due to travel to Italy in just under four weeks’ time but fears the holiday may not go ahead. If the family trip with her husband and two children, including son Isaac whose passport she is still waiting on, doesn’t happen, she could stand to lose almost £1,000.
The 43-year-old already had to cancel the family's holiday to Morocco in the Easter holidays last month. They were able to get a voucher in return for the flights they couldn't take, and a refund from the hotel they were due to stay.
