Ygerne’s housemate was on the toilet when the roof collapsed. Months after they had complained to their letting agent that the ceiling was leaking, the room filled with damp plasterboard and debris.
“We sent them a message about it, saying the ceilings just collapsed on top of someone. And they didn’t even say sorry,” Ygerne tells Hannah Moore.
Despite having a collapsed ceiling, a damp wall, and a recent rent increase, Ygerne counts herself lucky. “The rent that we’re being asked to pay is towards the lower end of the spectrum of what a lot of my friends have been seeing.”