After a woman from Leicester's smart meter mistakenly suggested she had used enough electricity to power a large business, she received a monumental £27,000 bill from Bulb energy, Leicestershire Live reports. Mother-of-two Paula Coplin, 42, was stunned when she was told her bill as she attempted to claim back credit from her account.
She had managed to pile up over £1,000 in credit on her Bulb account despite seeing her energy bills go up because of soaring gas and electricity prices. She reached out to the company in attempts to get her money back to put towards other bills.
She was told she could not get her money back because she had been billed £27,404.81, and still owed the majority of it to the company. She was told this by a member of Bulb's help centre, who informed her by an online chat and confirmed the scarring amount by sending a copy of the bill.
