
Apple customers are famously loyal—but it turns out they’re also slow to upgrade.
A just-released Bank of America survey of over a million iPhone users from the U.S., the U.K., India, and China found that most of them have old phones. Some 29% of users own an iPhone from the iPhone 13 family, which came out in September 2021, while 13% own an iPhone from the iPhone 12 family, which came out in October 2020, and 31% own an iPhone that’s even older than that.