I had a very disturbing experience calling 911 recently. I was outside near the Schubert School just after 3 p.m. in late October, and heard multiple shots fired.
I immediately called 911 and started to give the operator a description of a fleeing vehicle and its direction of travel. The operator interrupted me wanting to know how many shots were fired. I tried to explain to her that this shooting was outside an elementary school and there were still students and staff in the building. I told her to listen to me, get the information to the police dispatcher with more information to follow. I spent over five minutes with this operator while she wanted me to give her my phone number and then read it back to me. Doesn’t the 911 call center have caller ID?
