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Edinburgh Live
Edinburgh Live
World
Katie Williams

Money Saving Expert urges British Airways customers to get cash refunds from airline

British Airways passengers have been offered vouchers after their flights were cancelled due to Covid - but now the team behind Money Saving Expert have revealed how to get a cash refund instead.

This comes as British Airways were forced to cancel or delay more than 100 short-haul flights this week due to an IT issue, leaving thousands of long-haul customers to endure overnight waits.

But by law, BA must offer alternatives as soon as possible and get them on a flight, provide hotels, meals and pay compensation to any traveller who arrives three hours or more behind schedule.

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