Dubai has introduced new rules that define airline refund policies and passenger rights for flights operating through the emirate. The Dubai Civil Aviation Authority (DCAA) launched the Aviation Consumer Welfare Directive, setting out responsibilities for airlines, travel agents and passengers.
The directive applies to Dubai-based carriers, foreign airlines operating from Dubai airports, and licensed travel agents. It outlines what passengers are entitled to in cases of delays, cancellations and disruptions, including refunds, rebooking and support services.
