A warning has been issued to mobile phone users ahead of network changes coming into play from next month.
Approximately 30 million people are unaware their mobile phone service is to be cut off. According to new research by Uswitch.com, half of us are unaware the UK’s 3G mobile network is set to be phased out - the UK Government has set a deadline of 2033 for both 2G and 3G to be turned off completely.
While the third-generation technology is now 20 years old, one in four say they use 3G regularly, while 7% said it’s the only network they can access. The 3G shutdown will allow extra room for more advanced networks, as the UK’s main mobile providers have focused their investment on improving the 4G network and the rollout of its 5G services instead.
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Kent Live reported that Uswitch contacted the big four network operators to find out what their plans are for winding down 3G. Vodafone is looking to decommission all its UK 3G services by the end of the year, starting with Plymouth and Basingstoke in February. EE will also phase out the network throughout the year, with it set to shut completely in early 2024. Next year is also closing time for Three’s 3G services, while O2 is yet to confirm its plans.
Vodafone, EE and Three all stressed to Uswitch that the 2G network will still be acting as a safety network for people who may not have access to faster speeds after 3G is turned off. However 2G is far slower than its successor and can take several minutes to download a web page.
Uswitch experts have advised that while the 3G switch off may affect a proportion of people who don’t have 4G or 5G enabled phones, the majority of phone users should not be impacted by this change. Ernest Doku, mobiles expert at Uswitch.com, says: “It is clear that millions of mobile phone users aren’t aware that 3G is being phased out, or how this will impact their ability to get online - especially with sluggish 2G serving as the only fallback in a number of cases.
“Focusing investment on 4G and 5G networks is a sensible move to ensure all mobile users get access to faster and more reliable services, both now and in the future. However - it’s important to make sure no one gets left behind. Although the network speeds 3G offers are slow by modern standards, there are still people that rely on this older generation network, especially in rural areas, as a primary means of connectivity.
“The good news for the majority of mobile users who have upgraded to a 4G or 5G enabled device and plan - you are unlikely to be impacted by this change, although you may still need a quick software update to stay connected.
“Providers must also do more to make sure their customers are clear on what their timeline is for turning off 3G, and which towns and cities will be affected. People still using 3G-enabled smartphones that cannot access the more modern networks will need to upgrade their handset soon or risk losing access to their mobile data altogether.
“For those on a tight budget, thankfully there are pay-monthly deals that include a 4G-ready handset, such as the Samsung Galaxy A13 from as little as £13 a month. If you’d rather not buy new, you can also save by opting for a great quality refurbished phone.”
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