A new survey from Citizens Advice suggests that as many as one million people cut off their broadband in the last year as the cost of living crisis left them unable to afford it. The charity found that those on Universal Credit were six times more likely to have stopped their broadband in the last 12 months than those who are not receiving the benefit amid rising bills.
Citizens Advice warned that the increasingly essential service was becoming out of reach for greater numbers of households. While those on Universal Credit are among customers who should be eligible for discounted social tariffs to help them stay connected, uptake of the lower rates is currently just 5 per cent.
Ofcom figures show 95 per cent of 4.3 million eligible households are missing out on saving £200 on broadband costs each year - leaving £824 million of support going unclaimed.
.jpg?w=600)
