Around 3.7 million calls to NHS 111 were dropped last year amid long waits to get through, according to new analysis.
Almost one in five callers – or 18% – gave up before speaking to anyone, with the average time taken to answer a call stretching to 25 minutes in December, research commissioned by the Liberal Democrats shows. The party’s leader Sir Ed Davey said it is “completely unacceptable” that people needing medical advice struggled to get through to the helpline.
