More than 2.4 million adults in the UK cannot read whatsoever, and millions more are thought to have very low levels of literacy. This means that for roughly one in six Brits, when that big energy bill lands on their doormat, they will struggle to understand why they have received it, or what help they can receive.
Many will have already received part of the government's one-off cost of living payment, but with no ability to read a council letter, or even search the internet to find out what help there is, people with poor literacy skills could be excluded from that same safety net.
In a bid to tackle this, the literacy charity Read Easy UK has launched the campaign "2.4 NO MORE" for International Literacy Day, to highlight this information inequality within our society and help people access essential financial advice, which the charity says is a "fundamental human right."
