
New York City has seen a surge in consumer complaints regarding immigration services over the past two years, coinciding with a significant influx of migrants, with gripes ranging from fraudulent services to incomplete work and misrepresentation by immigration service providers.
Although no single source compiles data on complaints, the Office of New Americans (ONA) immigration hotline has said it experienced a significant rise in complaints, from 21 in 2023 to 58 in 2024, as Gothamist reports.