in a surprising turn of events, Microsoft's Chief Commercial Officer (CCO) Judson Althoff recently announced that the company saved approximately $500 million by using AI across its call centers (via Bloomberg).
While this boasts AI's capabilities as a productivity across key areas, including sales, customer service, and software engineering, the announcement has received backlash, especially following its recent layoffs that impacted 9,000 people, which translates to 4% of the company's entire workforce. This brings the total number of layoffs across Microsoft since the year began to approximately 15,300.
