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The Guardian - UK

Business

Anna Tims

Metro Bank’s credit file markers are adding to the pain of our son’s death

Metro Metro Bank Nationwide

The Reading branch of Metro Bank — Metro Bank said if it had been aware of the couple’s ordeal at the time the payments were missed it would have made allowances. Photograph: Geoffrey Swaine/REX/Shutterstock

Our 19-year-old son died in July after a long illness. The last years of his life were very difficult as we tried to support him while keeping life as normal as possible for our other children.

Amid the stress, we were late with two repayments on our mortgage with Metro Bank in February and March. Since April we have been fully up to date.

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