Metro Bank ignored my report of attempted scam

Metro Bank did not seem to pursue a reader’s phone call about a scam. Photograph: Timon Schneider/Alamy

I am the treasurer of a small charity, and recently received an email that appeared to come from the chair asking me to send a £780 payment to a supplier.

I immediately realised that it was a scam – it wasn’t written in his style, and, when I looked closely, it hadn’t come from his email address. I replied asking what it was for, and then kept the dialogue going.